Getting Started
First time user
Confirmation message
Combining items in a trade

General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking

Payments and Pricing
Typographical errors
Check Delivery
Missing checks

Trade-in Products
Trade-in
Determining Product Condition

Customer Service and Support
Via Email
Submitting Feedback
Canceling a Trade

GETTING STARTED

First time users

The ADTRAN Trade-In Program offers cash value for your pre-owned product(s), making your new ADTRAN purchase even more affordable. Your ADTRAN purchase must be a new eligible ADTRAN product.

The new ADTRAN Trade-In solution offers you:

Convenience: fast and easy one stop solution to get cash for your pre-owned product to apply to the purchase of new technology.

Return on your investment: reduces the cost of new ADTRAN technology by helping you realize the value from your pre-owned equipment.

Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion. We recommend that you keep a copy for your records. This message will contain instructions on the next steps to complete your transaction.

Back to Top

Combining items in a trade
The ADTRAN Trade-In Program requires a one for one purchase to trade ratio. When ADTRAN equipment is traded in, the new eligible equipment's purchase price must exceed the returned product's trade-in value.

Back to Top

GENERAL SERVICES
 
Shipping

Shipping Methods
It is important to use our shipping label or shipping placard, as it will be used to expedite tracking, identification and processing.

Within one business day of validating your proof of purchase, an email with the subject line “ADTRAN Trade-In shipping instructions" will be emailed to the address you provided while registering. This email will provide the steps for retrieving your shipping label or shipping placard, and contain embedded links. Simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label/placard for each item. It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
 
You have 30 days from the day you receive your shipping label to return the product.

If you experience technical difficulty in printing these labels/placards or you lose your shipping instructions email, please contact customer service at adtrancs@marketvelocity.com.

Back to Top

Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply refer to your shipping instructions email and click on the link to print out another label or placard. If you are experiencing difficulty printing your label contact customer service at:  adtrancs@marketvelocity.com with the following information for a replacement.

Name
Address
E-mail Address
Quote Number (from Confirmation email)

If more than 14 days has passed since you confirmed your trade, ADTRAN reserves the right to re-price your transaction quote.

Back to Top
 
 

Packing guidelines
Please follow these guidelines when shipping your traded product:

You are responsible for packing your current product so it arrives in an undamaged condition  and all product(s) must be in the condition stated by you in this transaction.

1. For all devices, please include any documentation and accessories that originally shipped with your product, these items could include: warranty cards, connection cables, etc. Failure to include these items may impact the value of your trade.
   
2. Package the item(s) in a sturdy cardboard box designed specifically for shipping. To prevent theft during shipping, pack item(s) in a sturdy non-descriptive box using cushioning materials to keep the product secure during shipping. If "peanuts" or small form packing material is used, equipment must be bagged or shrink wrapped first to ensure no packing materials get inside the equipment. Please ensure that all products are packaged SECURELY in box without room to move. Newsprint is not sufficient cushioning material.
   
3. Remove or cross out any old shipping labels, including the original shipping barcode.
   
4. Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.
   
5. Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.

Back to Top

Tracking
You can find real time status of any package shipped via Federal Express by going to http://www.fedex.com/  and entering the tracking number provided on your shipping label.

Payments and Pricing

Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database,  Market Velocity, Inc. shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).

Back to Top

Check delivery
All checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your check approximately 45 days after validation of your proof of purchase and receipt and inspection of your traded product, whichever is later.

Back to Top

Missing checks
If you do not receive your redemption check within the check delivery period listed above, please send an email message to adtrancs@marketvelocity.com  so that we can research the issue for you.

Back to Top

TRADE-IN PRODUCTS

Trade-In Products

All products we receive for trade-in are refurbished and resold.

Determining Product Condition
How do I determine the condition of my product?

Is the product in excellent working condition and needs no refurbishment? Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

CUSTOMER SERVICE and SUPPORT

Via Email
adtrancs@marketvelocity.com

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about ADTRAN Trade-In Program by clicking adtrancs@marketvelocity.com.

Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and quote number to adtrancs@marketvelocity.com  requesting that your trade be canceled. Market Velocity, Inc. will send you an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.

Back to Top